Level 5



Typically this apprenticeship will take 2 ½  years.


Upon successful completion of this apprenticeship, the apprentice will be awarded the following:

• Highfield Level 5 Diploma in Operations and Departmental Management (RQF)

• Operations or Departmental Manager Standards

• Functional Skills in Maths and English Level 2 (if applicable)

Details of standard:

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


The qualification covers the knowledge and skills learners need to manage the operations of their department including the interpersonal, leadership and management skills required to succeed in a management position. Learners will be expected to understand how to manage the performance of their team members and how to enhance team performance while managing their own work effectively to meet team and organisation objectives. 

What is covered in the course?

The apprentice will be expected to complete the 12 mandatory diploma units below:

• Operational management

• Project management

• Finance

• Leading people

• Managing people

• Building relationships

• Communication

• Self-awareness

• Management of self

• Decision making

• Behaviours of an operations or departmental manager

• Maintaining continuous professional development

Job titles might include:

Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Entry requirements:

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. The apprentice must be aged 16 years or over, living in England and not in a full-time education. 

Off-The-Job Training:

It is compulsory for the apprentice to spent 20% of their normal working hours on training. The training can happen every week, every month or in a separate block of time. The training can take place at the workplace, training provider or online.

Guidance: How employers and training providers should meet the 20% off-the-job training requirement for apprentices, with some best practice examples.


Employers who do not pay levy:  For apprenticeships that start from 1 April 2021, the rate of co-investment is 5% of the total price of the apprentice’s training, with the government covering the remaining 95% of the cost, up to the funding band maximum.

Employers with fewer than 50 people working for them are able to train, at no cost, apprentices aged 16-18 or aged 19-24 who have previously been in care or who have a Local Authority Education, Health and Care plan. These employers are not required to contribute the 5% co-investment; instead, the government will pay 100% of the training costs for these individuals up to the
funding band maximum.

Employers who pay levy: All funds that appear in the apprenticeship service accounts of employers who pay the levy expire 24 months after they appear in the account, if not already spent. Please contact us to discuss your apprenticeship strategies.

Policy paper for Apprenticeship funding can be found here.

Learner Loan: Qualifications higher than Level 2 can also be funded via the Government Advanced Learner Loan.

How to apply?

You can apply for this apprenticeship at any time of the year provided you meet the entry requirements.

Need advice on apprenticeship? Are you an employer looking to launch your own apprenticeship training programme? 

Take advantage of the government incentive up to £4,000 and recruit an apprentice today.